PlanetEye

The Mayflower Hotel isn't quirky or uber fancy like some of its competitors. It is a conservative boutique hotel with a "classically styled" lobby and rooms.  The reason one stays at the Mayflower, however, isn't because of the décor.  

Nor is it because of their location, even though it is conveniently located. In fact, the hotel is connected via the lobby to Westgate mall, which is in turn home to the downtown Monorail station. Access to Seattle Center and the Space Needle (and Queen Anne for that matter) does not get easier. It is also walking distance to Belltown and Pike Place Market and is smack dab in the middle of downtown's shopping center.

It isn't even because the food and drink are good.  Although, the hotel restaurant, Andaluca, will offer you an excellent meal. Executive Chef Wayne Johnson focuses on Spanish and Mediterranean cuisines for lunch and dinner, but the breakfasts at Andaluca are quite delicious in their own right. On Wednesdays at 4 p.m., guests are invited to a free wine tasting in the restaurant. Oliver's, the hotel bar, offers complimentary snacks during happy hour and is well-known for their take on the classic martini.

Nope, the real reason people stay and return to the Mayflower is due to their spectacular customer service.  Perhaps it is because the hotel is a boutique hotel and they pride themselves on the length of service employees have, but every single person you encounter in that property from the GM to the bellhop is friendly, accommodating, and good at their jobs.

One could pay over twice as much to stay at a Ritz-Carlton for the same level of service, but why would you?